How To Cancel Amazon Prime Instant Video Subscription | Steps

Amazon has a few ways to charge for Prime Video, and that’s why cancellation can feel odd the first time you try it. Sometimes you’re ending a Prime Video-only plan. Sometimes you’re ending an Amazon Prime membership that includes Prime Video. And sometimes you’re canceling a channel add-on like STARZ or BritBox that renews through Prime Video.

This guide walks you through each path, shows you where the buttons live on desktop and mobile, and helps you confirm the cancel actually “stuck” so you don’t get billed again.

Figure Out Which Prime Video Subscription You Have

Before you tap anything, spend one minute identifying what you’re canceling. It saves you from ending the wrong thing, or thinking you canceled when you only turned off a channel.

What You See On Your Bank Statement	What It Usually Means	Where To Cancel
Amazon Prime / AMZNPRIME	Prime membership (Prime Video included)	Amazon Prime membership settings
Prime Video / PrimeVideo	Prime Video-only subscription	Prime Video Account & Settings
Prime Video Channels	Add-on channel billed through Prime Video	Your subscriptions in Prime Video
Apple / Google	Subscription started in an app store	Apple Subscriptions or Google Play Subscriptions
Mobile carrier	Billed through a phone plan bundle	Your carrier account portal

If you’re not sure, check your email receipts for the last renewal. Amazon’s receipt line usually names the plan type, and it’ll often say whether the charge came from Amazon directly or from a third party.

Quick Checks That Save Time

• Open Prime Video Account & Settings — If you see an “End Subscription” option for a video-only plan, you’re in the right place for Prime Video-only cancellations.
• Open Prime Membership Page — If you see membership renewal dates and shipping benefits, you’re dealing with a Prime membership, not just video.
• Scan Your Active Channels — If the charge matches a channel name, cancel the add-on subscription instead of the main plan.

Cancel Amazon Prime Instant Video Subscription On PrimeVideo.com

If you pay for Prime Video as a standalone subscription, the fastest route is inside Prime Video’s own account settings. Amazon’s official instructions point you to Account & Settings and an “End Subscription” button for Prime Video-only plans.

Use this official Prime Video page when you want Amazon’s current wording and menu labels: Cancel My Prime Video Subscription.

On A Desktop Browser

1. Sign In To Prime Video — Go to primevideo.com and log into the same Amazon account that gets billed.
2. Open Account & Settings — Select your profile icon, then choose the account settings option.
3. Choose Your Account — Select the “Your Account” tab if you see several tabs.
4. Select End Subscription — Choose the button or link that ends the Prime Video-only subscription.
5. Confirm The End Date — Follow the on-screen prompts until you see a confirmation message.

On A Phone Or Tablet

Menus vary by device, and Prime Video sometimes opens inside a browser view even if you started in the app. The path is still the same once you reach the settings screen.

1. Open Prime Video — Launch the app or open primevideo.com in your mobile browser.
2. Tap Your Profile Icon — It’s usually in the top corner.
3. Tap Account & Settings — Scroll if you don’t see it right away.
4. Tap End Subscription — Confirm when prompted.

What You Should See After It Works

• An End Date — Most accounts show access lasting until the end of the paid period.
• No Renewal Prompt — The page stops showing an active renewal for the video-only plan.
• A Confirmation Email — Keep it, since it’s the fastest proof if billing goes sideways later.

Cancel Amazon Prime Membership If Prime Video Comes With It

If Prime Video is included with your Prime membership, ending the video access means ending Prime itself. Amazon’s customer help page lays out the “End your Prime membership” flow from the Prime membership page.

Here’s the official Amazon help page that walks through the current steps: How to Cancel Amazon Prime.

On Desktop

1. Open Your Prime Membership Page — Sign in at Amazon and open the Prime membership management page.
2. Find The End Membership Option — Look for wording like “End Your Prime Membership” or “End membership and benefits.”
3. Follow The Confirmation Screens — Amazon may show a few screens meant to keep you subscribed. Keep choosing the end option until you see confirmation.
4. Pick Your End Timing — If Amazon offers choices, select the one that matches what you want, then confirm.

On Mobile

The mobile app often routes you through a web page for membership management. That’s normal. You’re still canceling through Amazon’s account system.

1. Open Amazon Account Settings — Tap the account area in the Amazon app or go to Amazon in your browser.
2. Open Prime Membership — Find the Prime section that shows your renewal date.
3. End Membership — Follow the on-screen prompts until you see a success message.

Refund Notes To Know Before You Tap End

Refund eligibility depends on where you live, how you pay, and whether you used Prime benefits during the current period. Amazon’s policies can differ by country and by plan type. If you see a refund option during the flow, read the screen carefully and take a screenshot for your records.

Cancel Prime Video Channels And Add-On Subscriptions

Prime Video Channels are the add-ons you pay for on top of Prime Video, like a premium network or a sports package. Canceling Prime does not always cancel channels, and canceling a channel does not end Prime Video. Treat them as separate switches.

Cancel A Channel In Prime Video Settings

1. Open Account & Settings — Sign in at primevideo.com, then open the settings area.
2. Open Your Subscriptions — Choose the menu item that lists active channel subscriptions.
3. Select Unsubscribe — Find the channel you want to end, then choose the unsubscribe option.
4. Confirm The Cancellation — Finish the prompts until you see a confirmation.

Cancel From Amazon “Your Memberships And Subscriptions”

If Prime Video menus are acting up, Amazon also lets you manage subscriptions from the main Amazon account area. You’ll see active, expired, and canceled subscriptions in one list, which is handy when you’re cleaning up recurring charges.

1. Open Your Memberships And Subscriptions — Sign in to Amazon, then open the memberships and subscriptions page.
2. Locate The Channel Subscription — Match the channel name to what you see on your receipt.
3. Choose Manage Subscription — Open the management view for that channel.
4. Cancel Renewal — Confirm the stop so it doesn’t renew on the next billing date.

What Happens After You Cancel

Canceling is only half the job. The other half is confirming your access end date and making sure renewals are off everywhere you might have signed up.

Check The End Date And Keep Watching Until Then

Most subscriptions stay active until the end of the current billing period. That means you can usually keep streaming until the expiration date shown in your account settings. If you share the account with family members, tell them the end date so they don’t get surprised mid-show.

Confirm You Won’t Be Charged Again

• Look For A Canceled Status — In Prime Video settings or your Amazon membership page, the plan should show as ended or set to expire.
• Search Your Email For The Confirmation — Keep the cancellation email in a folder so it’s easy to find.
• Check Your Payment Method — Set a calendar reminder for one day after the renewal date to make sure no new charge posts.

Downloaded Episodes And Offline Viewing

Downloads inside the Prime Video app are tied to an active subscription and licensing. Once your subscription ends, offline titles usually stop playing, even if the files are still on your device. If you’re traveling, watch downloads before the end date.

Profiles, Watchlists, And Purchase History

Ending a subscription doesn’t wipe your Amazon account. Your watchlist, profiles, and purchase history usually stay. Rentals and purchases you paid for separately are different from subscription streaming access.

Common Problems And Fixes When The Cancel Button Won’t Show

If you can’t find the right menu, the issue is usually billing source. Prime Video will only show an “End Subscription” button if Amazon is the one charging you.

It Says You Subscribed Through A Third Party

• Check Apple Subscriptions — If you started inside an iPhone or iPad app and see Apple on the receipt, cancel through your Apple ID subscriptions list.
• Check Google Play Subscriptions — If you started on Android and Google is the merchant, cancel in Google Play’s subscriptions screen.
• Check Your Mobile Carrier Account — Bundles billed through a phone plan usually require cancellation in the carrier portal.

You Keep Getting Taken Back To Amazon.com

This often means you’re not on a Prime Video-only plan. Prime Video is included with Prime, so Prime Video settings can route you to Amazon’s membership management. Follow the Prime membership cancellation steps in that case.

The Page Refreshes And Nothing Changes

• Try A Different Browser — Switch between Chrome, Safari, or Firefox, then repeat the steps.
• Disable Extensions Temporarily — Some privacy tools block the confirmation screens.
• Sign Out And Back In — Re-authenticate, then open Account & Settings again.

You’re On A Free Trial And Don’t Want To Pay

Trials can have different end timing options. The safest approach is to cancel right away after you sign up, then confirm you still have access until the trial ends. Amazon usually shows the exact trial end date during the cancellation flow.

You Canceled A Channel But The Charge Is Still There

Channel cancellations often stop the next renewal, not the current period. Check the renewal date in your subscriptions list. If you see another charge after the stated renewal date, pull up your confirmation email and contact Amazon through your account’s help options.

Ways To Keep Prime Video Costs Down Without Full Cancellation

If you mainly want to stop surprise renewals, there are a few lighter moves that can cut cost without giving up everything.

End Channels First

Channels stack quickly. Removing one or two can reduce your monthly bill more than ending Prime Video itself, especially if you only added them for one show.

• Review Your Subscriptions List — Look for channels you forgot you started.
• Cancel One Channel At A Time — Keep the ones you use weekly, end the rest.

Switch From Prime To Video-Only When Available

In some regions, Prime Video is sold as its own subscription. If shipping perks don’t matter to you, a video-only plan can cost less than a full Prime membership. Check what Amazon offers on your account page before you end Prime.

Set A Personal Renewal Reminder

Even if you plan to resubscribe later, put the next renewal date in your calendar. It’s the simplest way to avoid paying for a month you won’t use.

Final Cancellation Checklist

• Match The Billing Source — Cancel in the same place you were charged: Prime Video, Prime membership, channels, or an app store.
• Reach A Confirmation Screen — Don’t stop at the first warning page; keep going until you see a canceled status.
• Save Proof — Keep the confirmation email or a screenshot with the end date.
• Verify After Renewal Day — Check your bank or card one day after the listed renewal date.